Velamed support contract
Velamed support contract
  • Load image into Gallery viewer, Velamed support contract
  • Load image into Gallery viewer, Velamed support contract

Velamed support contract

Regular price
€952,00
Sale price
€952,00
Regular price
Sold out
Unit price
per 
Tax included. Shipping calculated at checkout.
SKU: VM-SUP-2023

Contents of Velamed Support:

Technical support for acute problems

  • Hardware
    • identification of technical problems
    • Troubleshooting & assistance with synchronizing systems
    • support with cabling and system setup

  • software
    • Support for software-side hardware settings
    • Support for import/export of data, reports, configurations

  • Application for evaluation licenses

  • support for software updates
    • No authorization for software upgrade (new MR3 version)
    • Support with the migration to new software versions
      • Hardware & Software Settings
      • configurations
      • Data
      • Reports (Basic)

  • support for firmware updates
    • Ultium EMG & Ultium Motion
    • DTS Desk Receiver, CDTS System, MyoMotion

  • 24/7 service portal access (Zendesk)