Contents of Velamed Support:
Technical support for acute problems
- Hardware
- identification of technical problems
- Troubleshooting & assistance with synchronizing systems
- support with cabling and system setup
- software
- Support for software-side hardware settings
- Support for import/export of data, reports, configurations
- Application for evaluation licenses
- support for software updates
- No authorization for software upgrade (new MR3 version)
- Support with the migration to new software versions
- Hardware & Software Settings
- configurations
- Data
- Reports (Basic)
- support for firmware updates
- Ultium EMG & Ultium Motion
- DTS Desk Receiver, CDTS System, MyoMotion
- 24/7 service portal access (Zendesk)