privacy policy

Privacy Policy

The data controller is:

Velamed GmbH

Helmholtzstr. 50

50825 Köln

Email: info@velamed.com

Phone: 0221 2725300

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below, we inform you in detail about how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of retrieval, amount of data transferred, and the requesting provider (access data), and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our offerings. This serves to protect our legitimate interests in a correct presentation of our offering, which are overriding within the framework of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to the site.

2. Data Processing for Contract Execution and Contact Purposes

2.1 Data Processing for Contract Execution

For the purpose of contract execution (including inquiries about and processing of any existing warranty and performance claims, as well as any statutory update obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, because in these cases, we absolutely need the data for contract execution and cannot ship the order without their provision. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete execution of the contract, your data will be restricted for further processing and deleted after the expiry of tax and commercial law retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this declaration.

2.2 Customer Account

If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and for storing your data for future orders on our website. Your customer account can be deleted at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this declaration.

2.3 Contact

As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR when you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such, because in these cases, we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this declaration.

3. Data Processing for Shipping Purposes

For the fulfillment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact options described in this privacy policy.

 Data Transfer to Shipping Service Providers for Shipping Notification Purposes

If you have given us your explicit consent to do so during or after your order, we will, based on this consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, transfer your email address and phone number to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination.
You can revoke your consent at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to further data use that is legally permitted and about which we inform you in this statement. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Data Processing for Payment Processing

For processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.

4.1 Data Processing for Transaction Execution

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves to fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via technical integration in the order process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please contact us using the contact options described in this privacy policy.

4.2 Data Processing for Fraud Prevention and Optimization of Our Payment Processes

If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our data processors for the purpose of fraud prevention and optimizing our payment processes (e.g., invoicing, processing of disputed payments, support for accounting). This serves, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, to protect our overriding legitimate interests in securing ourselves against fraud and in efficient payment management, within the framework of a balancing of interests.

4.3 Identity and Creditworthiness Check when Selecting Klarna Payment Services

Purchase on account via Klarna
If you choose to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, that we may transfer the data necessary for payment processing and an identity and creditworthiness check to Klarna. In Germany, the credit agencies mentioned in Klarna's privacy policy may be used for identity and creditworthiness checks. Klarna uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time vis-à-vis Klarna.

4.4 Identity and Creditworthiness Check when Selecting Purchase on Account via PayPal and Ratepay

If you choose the payment method "purchase on account" (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we ask for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, that we may transfer the data necessary for payment processing and an identity and creditworthiness check to Ratepay. In Germany, the credit agencies mentioned in the Ratepay privacy policy may be used for identity and creditworthiness checks. Ratepay uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. Additional information on data protection at PayPal can be found here.

5. Cookies and Other Technologies

5.1 General Information

To make visiting our website attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser on your next visit (persistent cookies). You can find the duration of storage in the overview in your web browser's cookie settings.

Privacy Protection on End Devices

When using our online services, we employ absolutely necessary technologies to provide the expressly requested telemedia service. The storage of information in your end device or access to information already stored in your end device does not require consent in this respect.

For functions that are not absolutely necessary, the storage of information in your end device or access to information already stored in your end device requires your consent. We point out that if consent is not given, parts of the website may not be fully usable. Any consents you have given remain valid until you adjust or reset the respective settings on your end device.

Any Subsequent Data Processing by Cookies and Other Technologies

We use technologies that are strictly necessary for the use of certain functions of our website (e.g., shopping cart function). Through these technologies, IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the content of the shopping cart) are collected and processed. This serves our overriding legitimate interests in an optimized presentation of our offer, within the framework of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consents to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy. We may also use technologies not explicitly listed in this privacy policy. More detailed information on these technologies, including the respective legal basis for data processing, can be found on the Usercentrics platform. You can access this by clicking on the fingerprint button in the lower right or left corner of the page.

Cookie Settings

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you have consented to the use of the technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can click on the fingerprint button in the lower right or left corner of the page. If cookies are not accepted, the functionality of our website may be limited.

5.2 Use of Usercentrics Consent Management Platform for Managing Consents

On our website, we use the Usercentrics Consent Management Platform ("Usercentrics") to inform you about the cookies and other technologies we use on our website, and to obtain, manage, and document your legally required consent, if applicable, to the processing of your personal data by these technologies. This is necessary in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR to fulfill our legal obligation under Art. 7 para. 1 GDPR to be able to demonstrate your consent to the processing of your personal data, to which we are subject. Usercentrics is a service of Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, which processes your data on our behalf. When you visit our website, Usercentrics' web server stores a so-called server log file, which also contains your anonymized IP address, date and time of the visit, device and browser information, and information about your consent behavior. Your data will be deleted after three years, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this declaration.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: USA.

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. Certification is available.

6. Use of Cookies and Other Technologies

On our website, we use the following cookies and other third-party technologies. Unless otherwise stated for individual technologies, this is done based on your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR. After the purpose has ceased and the use of the respective technology by us has ended, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies." Further information, including the basis of our cooperation with the individual providers, can be found for the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

 Use of Google Services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") described below. The information about your use of our website automatically collected by Google technologies is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise specified for individual technologies, data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR for the respective technology. Further information on data processing by Google can be found in Google's privacy policy.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. 

 Google Maps

For the visual display of geographical information, data about your use of the Maps functions, in particular the IP address and location data, are collected by Google Maps, transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

 YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended privacy mode we use, transmitted to Google, and then processed by Google, only when you play a video.

7. Integration of Trusted Shops Trustbadge/Other Widgets

If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g., seal of approval, collected ratings) and to offer Trusted Shops products for buyers after an order.

The Trustbadge and the services advertised with it are an offer of Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible under data protection law in accordance with Art. 26 GDPR. In these privacy notices, we inform you below about the essential contractual contents in accordance with Art. 26 para. 2 GDPR.

Within the framework of the joint responsibility existing between us and Trusted Shops SE, please contact Trusted Shops primarily for data protection questions and to assert your rights, using the contact options specified in the data protection information. Regardless of this, you can always contact the responsible party of your choice. Your request will then, if necessary, be forwarded to the other responsible party for answering.

7.1 Data Processing when Integrating the Trustbadge/Other Widgets

The Trustbadge is provided by a US-American CDN provider (Content Delivery Network). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which is available here for the USA. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If used service providers are not certified under the DPF, standard contractual clauses have been concluded as an appropriate guarantee.

When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data) and documents the access. The IP address is anonymized immediately after collection so that the stored data cannot be assigned to your person. The anonymized data is used in particular for statistical purposes and error analysis.

7.2 Data Processing after Order Completion

If you have given your consent, the Trustbadge accesses order information stored on your end device (order total, order number, possibly purchased product) and your email address after the order is completed, and your email address is hashed using a cryptological one-way function. The hash value is then transmitted to Trusted Shops along with the order information in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.
This serves to verify whether you are already registered for Trusted Shops services. If so, further processing takes place in accordance with the contractual agreement between you and Trusted Shops. If you are not yet registered for the services or do not give your consent for automatic recognition via the Trustbadge, you will subsequently have the opportunity to manually register for the use of the services or to conclude the protection within the framework of your possibly existing user agreement.

For this purpose, after your order is completed, the Trustbadge accesses the following information stored in your end device: order total, order number, and email address. This is necessary so that we can offer you buyer protection. Data is only transferred to Trusted Shops if you actively decide to complete buyer protection by clicking the corresponding button in the so-called Trustcard. If you decide to use the services, further processing is governed by the contractual agreement with Trusted Shops in accordance with Art. 6 para. 1 lit. b GDPR, in order to complete your registration for buyer protection and secure the order, and possibly to send you review invitations by email afterwards.

Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring smooth operation. Processing may take place in third countries (USA, UK, and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which is available here for the USA, here for the UK, and here for Israel. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If used service providers are not certified under the DPF, standard contractual clauses have been concluded as an appropriate guarantee.

8. Social Media

8.1 Social Buttons from Instagram (by Meta)

Social buttons from social networks are used on our website. These are only embedded as HTML links in the page, so that no connection to the servers of the respective provider is established when you access our website. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, activate the Like or Share button.

8.2 Our Online Presence on Facebook (by Meta), Instagram (by Meta), Youtube, LinkedIn

If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, when you visit our online presences on the social media platforms mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your related rights and setting options for protecting your privacy, please refer to the privacy policies of the providers linked below. If you still need help with this, you can contact us.

Facebook (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). Information about your use of our online presence on Facebook (by Meta) automatically collected by Meta Platforms Ireland is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Data processing within the scope of visiting a Facebook (by Meta) fan page takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Commission.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). Information about your use of our online presence on Instagram automatically collected by Meta Platforms Ireland is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA, and stored there. Data processing within the scope of visiting an Instagram (by Meta) fan page takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on these guarantees: Standard data protection clauses of the European Commission.

YouTube is an offering of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information about your use of our online presence on YouTube automatically collected by Google is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. 

LinkedIn is an offering of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information about your use of our online presence on LinkedIn automatically collected by LinkedIn is generally transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA, and stored there.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: USA.

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. Certification is available.

9. Contact Options and Your Rights

9.1 Your Rights

As a data subject, you have the following rights:

• in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us, to the extent specified therein;
• in accordance with Art. 16 GDPR, the right to demand the immediate rectification of inaccurate or completion of your personal data stored by us;
• in accordance with Art. 17 GDPR, the right to demand the erasure of your personal data stored by us, unless further processing is
  • for exercising the right to freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest, or
  • for the establishment, exercise, or defense of legal claims;
• in accordance with Art. 18 GDPR, the right to demand the restriction of processing of your personal data, insofar as
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you oppose its erasure;
  • we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims, or
  • you have objected to the processing in accordance with Art. 21 GDPR;
• in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to demand its transmission to another controller;
• in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

Right to object Insofar as we process personal data as described above to safeguard our legitimate interests, which are overriding within the framework of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. Insofar as the processing is carried out for other purposes, you have a right to object only if there are reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims. This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

9.2 Contact Options

For questions regarding the collection, processing, or use of your personal data, for information, rectification, restriction, or erasure of data, as well as revocation of granted consents or objection to a specific data use, please contact us directly using the contact details in our imprint.

Data Protection Officer:
Mannus Weiß
Helmholtzstr. 50
50825 Köln
Germany

info@datenschutzkonzept.com